Conflict is inevitable when working with children, young people, their parents, carers and other professionals involved. Conflicts arise from differences in needs, values and interests.
What is vital is how you respond to and manage conflict.
Reacting positively can help to highlight underlying issues and enable mutual understandings.
Finding a way to notice the link between emotional triggers, feelings and your behaviour and performance is important for emotional well-being.
This course looks into the use of the Karpman Drama Triangle and The Empowerment Dynamic as tools for conflict resolution.
Certificate of achievement awarded on completion.